We're here to help.
Most questions get a real human reply within a few hours.
Frequently asked
How do I cancel my subscription?+
Open Settings → Billing → Cancel subscription. It stays active until the end of your current billing cycle, then auto-stops. No retention email tricks.
How do I delete my account completely?+
Settings → Account → Delete account. All your projects, audits, AI fixes, and personal data are permanently deleted within 30 days.
Why hasn't my audit finished yet?+
Audits usually take 15–60 seconds. If yours is still running after 2 minutes, your site might be slow or blocking our crawler. Email us with the URL and we'll diagnose.
The 'How to fix' button is greyed out — why?+
Either (a) you've already generated a fix for that issue (it's saved — scroll down to see it), or (b) you're on the Starter plan with a 7-day cooldown between regenerations. Upgrade for faster refresh.
I changed my site, why hasn't my position moved?+
Google takes 2–8 weeks to re-evaluate a site after significant changes. Use 'Check all' on the Tracker page after major changes — but be patient.
Can I try Outerank before paying?+
Yes. Every new account gets a 7-day Pro trial — no credit card required. After it ends, you keep your data; you just need to pick a plan to keep using the modules.
Do you offer enterprise / white-label pricing?+
Yes. If you need to resell Outerank under your own brand or have 50+ client sites, email us — custom pricing available.